Click the Account link, in the top right corner of our website and enter the email address you used to place your order.
A one-time verification code will be sent to your email to complete login.
esc
Frequently Asked Questions
Find Answers To All Your Questions
Account Access
Orders and Gift Cards
Shipping & Delivery
Subscriptions
Returns & Refunds
Payment & Billing
Product Information
How to Contact Us
How do I log into my account?
Why don’t I need a password?
We use a secure, password-free login system.
Each login requires a unique verification code sent to your email for added security.
I didn’t receive my login code. What should I do?
Check your Spam or Junk folder first.
If you still don’t see it, wait a moment and request a new code. Make sure the email address entered is correct.
Can I access my account on multiple devices?
Yes. You can log in on multiple devices using your email verification code.
How do I sign out of all devices?
For security, go to Settings in your account and select Sign Out Everywhere to end all active sessions.
How do I view my order details?
You can view all order details by logging into your account and navigating to Orders.
From there, you’ll see order status, tracking information (once available), and a breakdown of items purchased.
Can I change or cancel an order after it’s been placed?
Once an order is processed, it cannot be changed or canceled.
If your order has not yet shipped, contact us as soon as possible and we’ll do our best to assist.
Why does my order show as “processing”?
An order marked as “processing” is being prepared for shipment.
This includes payment verification, fulfillment, and carrier handoff.
Why did I receive multiple packages for one order?
Some orders may ship in multiple packages depending on product availability, fulfillment location, or carrier routing.
You’ll receive tracking details for each shipment.
What happens if my order is returned as undeliverable?
Orders returned due to incorrect or incomplete address information or failed delivery attempts may incur additional shipping or reshipment fees.
How will the gift card be delivered?
Your gift card is delivered instantly by email to the address provided at checkout.
You can forward it to the recipient or print it for gifting.
Where can I find the gift card code?
The gift card code is included directly in the delivery email.
It can be redeemed at checkout on any New Earth Innovations product.
What if I don’t see the email?
If you don’t see the gift card email within a few minutes, please check your spam or junk folder, as automated emails can occasionally be filtered there.
If it’s still missing, feel free to contact us and we’ll be happy to help.
đź’¬ Chat: https://direct.lc.chat/19400016/
📧 Email: info@unitednetwork.earth
How can I check my gift card balance?
You can check your gift card balance at any time on the gift card page of our online store.
Simply click on the "View gift card balance" link to view your remaining balance.
Which carriers do you use for shipping?
We ship using trusted carriers, including USPS, UPS, DHL, and FedEx.
Carrier selection is optimized based on destination to support reliable delivery and accurate tracking.
How are shipping fees calculated?
Shipping fees are calculated at checkout based on:
- Destination
- Package weight and dimensions
- Selected shipping service
- Applicable taxes (where applicable)
- International duties and customs fees are included in the shipping cost.
What if my item arrived damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us right away at info@newearthinnovations.earth.
We’ll arrange a replacement, exchange, or refund as appropriate.
How long does shipping take within the United States?
Estimated delivery time for U.S. orders is 1–6 business days.
Delivery times are estimates and not guaranteed.
Do you ship internationally?
Yes. We partner with international shipping specialists to provide clearer pricing, improved customs processing, and more reliable delivery for international customers.
Which countries are currently supported for updated international shipping?
Our enhanced international shipping services are currently available for:
Australia, Canada, Denmark, Ireland, Japan, Netherlands, New Zealand, Poland, Sweden, Switzerland, and the United Kingdom.
Availability may vary by product and destination. Final eligibility is always confirmed at checkout.
Are duties and taxes included for international orders?
Yes. For all international destinations, duties and taxes are included.
- Calculated and collected at checkout
- Displayed as part of your total order cost
- You will not be charged again at delivery
This helps reduce surprise fees, customs delays, and brokerage charges.
Can I place an order if my country is not on your international shipping list?
Yes. In some cases, we can still process your order as a special international order.
These orders are created manually by our team. If available for your destination, you will receive a custom invoice with full pricing details before any payment is collected.
For assistance with special international orders, please contact us:
đź’¬ Live Chat: https://direct.lc.chat/19400016/
📧 Email: info@unitednetwork.earth
Is delivery guaranteed and are special international orders refundable?
No. For countries outside our standard shipping list, delivery cannot be guaranteed, even when duties and taxes are paid.
Customs authorities in your country make the final decision on clearance and delivery.
Due to the additional costs and manual processing involved, special international orders are final and non-refundable once placed.
How long do international deliveries take?
International delivery times vary by destination and shipping method.
All timelines are estimates and may be affected by customs processing.
Why is my international order taking longer than expected?
International shipments may be delayed due to:
- Customs inspections
- Local regulatory requirements
- Weather conditions
- Carrier-related disruptions
Customs clearance timelines are determined by local authorities and are outside our control.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive tracking details by email.
Tracking may update at different intervals depending on the carrier and destination.
Do I need to be present for delivery?
Signature requirements vary by carrier and country.
In many regions, deliveries do not require the recipient to be present.
What happens if my package is returned as undeliverable?
If a package is returned due to:
- Failed delivery attempts
- Incorrect or incomplete address information
Additional shipping or reshipment fees may apply.
Can I change my shipping address after placing an order?
If your order has not yet shipped, contact us as soon as possible.
Once an order ships, the delivery address cannot be changed.
Why was my subscription shipped to an old address?
Subscriptions use the default address on file at the time of renewal.
Be sure to update your address before your next renewal date to avoid delivery issues.
Need Help with Shipping or Returns?
Automated shipping notifications may be sent from an unmonitored inbox.
For support with orders, shipping eligibility, customs questions, or returns, contact us directly:
đź’¬ Chat: https://direct.lc.chat/19400016/
📧 Email: info@unitednetwork.earth
How do I manage my subscriptions?
Log into your account and select Manage Subscriptions.
From there, you can view upcoming deliveries, edit schedules, add products, pause, skip, or cancel subscriptions.
Why don’t I see my subscriptions on my dashboard?
If your subscriptions are not appearing in your account dashboard, it’s usually because you’re logged in with a different email address than the one you originally used when placing your order or creating your subscription.
Subscriptions are linked to the email address used at checkout, not to a name or payment method. If you log in with a different email, your subscriptions will not display.
How to fix this
-
Log out of your account.
-
Log back in using the exact email address you used when you first purchased or subscribed.
-
Once logged in with the correct email, your active subscriptions should appear automatically.
If you’re unsure which email was used, check your original order confirmation or subscription emails.
If your subscriptions still don’t appear after logging in with the correct email, please contact us at info@newearthinnovations.earth and we’ll be happy to help.
Can I change my subscription frequency?
Yes. You can change how often your subscription ships at any time by selecting Edit Frequency within your subscription details.
What’s the difference between Skip, Pause, and Cancel?
- Skip: Skips a single upcoming order
- Pause: Temporarily stops all future deliveries
- Cancel: Ends the subscription completely
Each option is available within your subscription settings.
Why did my subscription renew earlier than expected?
This typically happens if you selected Order Now or changed your next order date.
“Order Now” immediately processes the upcoming order.
Can I change the delivery date for just one order?
Yes. You can edit the Next Order date and choose whether the change applies only to that order or to all future deliveries.
Why was my subscription shipped to an old address?
Subscriptions ship to the default address saved at the time of renewal.
Be sure to update your address before your next renewal date.
What happens if my subscription payment fails?
If a payment fails, we’ll attempt to process it again.
You’ll be notified and asked to update your payment method to avoid interruptions.
Can I cancel my subscription at any time?
Yes. Subscriptions can be canceled at any time from your account.
Once canceled, no future orders will be generated.
If I cancel, can I re-subscribe later?
Absolutely. You can create a new subscription at any time by adding the product again.
Need Help?
For assistance with subscriptions, please contact us:
đź’¬ Chat: https://direct.lc.chat/19400016/
📧 Email: info@unitednetwork.earth
What is your return policy?
We accept returns on eligible items within 30 days of the purchase date. To qualify, items must be unopened, unused, and returned in their original packaging with all tags, labels, and seals intact.
How long does it take to receive a refund?
Once your return is received and inspected:
- Refunds are processed within 7 business days
- Refunds are issued to the original payment method
- It may take 1–2 billing cycles for the refund to appear on your statement, depending on your bank
Shipping charges are non-refundable.
Will I be notified when my refund is processed?
Yes. You’ll receive an email confirmation once your refund has been completed.
Which items cannot be returned?
Opened or used products, as well as items marked Final Sale, are not eligible for return.
If your item arrives damaged, defective, or incorrect, please contact us right away at info@newearthinnovations.earth so we can arrange a replacement, exchange, or refund as appropriate.
Can I return an opened or used product?
No. For safety, quality, and regulatory reasons, opened or used products cannot be returned.
Are sale items eligible for return?
No. Sale items are final sale and cannot be returned or refunded.
How do I start a return?
To begin a return, please email info@newearthinnovations.earth to request a Return Merchandise Authorization (RMA) number.
Returns sent without an RMA cannot be processed.
Where do I send my return?
Once you receive your RMA number, mail your return to:
New Earth Innovations, LLC
Attn: Returns — RMA # _______
1175 Gershwin Avenue N. Box 28142
Saint Paul, MN 55128
United States
Please place the item securely in its original packaging.
Who pays for return shipping?
Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping method, as we are not responsible for items lost in transit.
How long does it take to receive a refund?
Once your return is received and inspected:
- Refunds are processed within 7 business days
- Refunds are issued to the original payment method
- It may take 1–2 billing cycles for the refund to appear on your statement, depending on your bank
Shipping charges are non-refundable.
Will I be notified when my refund is processed?
Yes. You’ll receive an email confirmation once your refund has been completed.
What if my item arrived damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us right away at info@newearthinnovations.earth.
We’ll arrange a replacement, exchange, or refund as appropriate.
Need Help?
For assistance with orders, billing, account access, or subscriptions:
đź’¬ Chat: https://direct.lc.chat/19400016/
📧 Email: info@unitednetwork.earth
Why did my payment fail?
Payment failures can occur due to:
- Expired cards
- Insufficient funds
- Bank or fraud prevention declines
Updating your payment method usually resolves the issue.
Why was my card charged but my order didn’t go through?
This is often a temporary authorization from your bank. If the order didn’t complete, the charge should automatically drop off within a few business days.
What payment methods do you accept?
We accept major credit and debit cards, as well as supported digital wallets such as PayPal and Google Pay, depending on device and availability.
Can I update my payment method after placing an order?
Payment methods cannot be changed once an order has been processed.
However, you can update your payment method for future orders and subscriptions at any time.
How do I update my payment method for a subscription?
Log into your account and go to Profile → Payment Methods.
Add or update a payment method and ensure it’s set as your default for subscriptions.
Are payment details stored securely?
Yes. All payments are processed through secure, PCI-compliant systems.
Full card details are never stored on our servers.
What is an essential oil?
Essential oils are aromatic, volatile plant extracts obtained through steam distillation or, in the case of citrus fruits, cold pressing of the rind.
Although called “oils,” they are not fats, but tiny aromatic molecules found in different parts of plants and used for fragrance, skincare, and wellness applications.
Read more about "What is an essential oil" Here
What is a hydrosol?
Hydrosols are the aromatic waters produced during essential oil distillation and are not simply essential oils mixed with water.
They contain water-soluble plant compounds and are much gentler than essential oils, making them well suited for children, the elderly, and those with sensitivities.
Read more about "What is a hydrosol" Here
How do I dilute my pure essential oils?
Pure essential oils are highly concentrated and should be diluted before applying to the skin, as repeated use of undiluted oils may cause irritation or sensitization.
Dilution improves both safety and effectiveness, with only a few oils suitable for limited undiluted use on small, targeted areas.
Read more about "How to dilute essential oils" Here
What’s the difference between New Earth Innovations oils and MLM essential oils?
New Earth Innovations oils are 100% pure, undiluted, and organically sourced, while many MLM (Multi Level Marketing) essential oils are often diluted and heavily marked up.
We also use Miron UV-protective packaging to better preserve oil quality and shelf life, and offer our oils directly to consumers at fair pricing without MLM markups.
Read more about "New Earth vs. MLM essential oils" Here
How can I contact New Earth Innovations customer support?
You can contact our support team by email or by leaving a message through the chat widget on our website. Both options connect you directly with our customer support team.
-
📧 Email: info@unitednetwork.earth
-
đź’¬ Chat: https://direct.lc.chat/19400016/
Click the "Leave a message" button in the bottom-right corner of any page to leave us a message
What information should I include when contacting support?
To help us assist you faster, please include:
-
Your order number (if applicable)
-
The email address used for your order or account
-
A clear description of your question or issue
Screenshots or photos can be helpful if you’re reporting a problem.
Who should I contact for returns or refunds?
All return and refund requests must be initiated by emailing info@unitednetwork.earth to request a Return Merchandise Authorization (RMA) number before sending any items back.
What if I haven’t received a response yet?
If you haven’t heard back within the expected timeframe:
-
Please check your spam or junk folder
-
You may follow up by sending another message through the chat widget
Where can I find answers without contacting support?
Many common questions are answered in our Help Center, including articles on:
-
Managing subscriptions
-
Orders and billing
-
Shipping and delivery
-
Returns and refunds
Checking the Help Center first is often the fastest way to find answers.
Account Access
How do I log into my account?
Click the Account link, in the top right corner of our website and enter the email address you used to place your order.
A one-time verification code will be sent to your email to complete login.
Why don’t I need a password?
We use a secure, password-free login system.
Each login requires a unique verification code sent to your email for added security.
I didn’t receive my login code. What should I do?
Check your Spam or Junk folder first.
If you still don’t see it, wait a moment and request a new code. Make sure the email address entered is correct.
Can I access my account on multiple devices?
Yes. You can log in on multiple devices using your email verification code.
How do I sign out of all devices?
For security, go to Settings in your account and select Sign Out Everywhere to end all active sessions.
Orders and Gift Cards
How do I view my order details?
You can view all order details by logging into your account and navigating to Orders.
From there, you’ll see order status, tracking information (once available), and a breakdown of items purchased.
Can I change or cancel an order after it’s been placed?
Once an order is processed, it cannot be changed or canceled.
If your order has not yet shipped, contact us as soon as possible and we’ll do our best to assist.
Why does my order show as “processing”?
An order marked as “processing” is being prepared for shipment.
This includes payment verification, fulfillment, and carrier handoff.
Why did I receive multiple packages for one order?
Some orders may ship in multiple packages depending on product availability, fulfillment location, or carrier routing.
You’ll receive tracking details for each shipment.
What happens if my order is returned as undeliverable?
Orders returned due to incorrect or incomplete address information or failed delivery attempts may incur additional shipping or reshipment fees.
How will the gift card be delivered?
Your gift card is delivered instantly by email to the address provided at checkout.
You can forward it to the recipient or print it for gifting.
Where can I find the gift card code?
The gift card code is included directly in the delivery email.
It can be redeemed at checkout on any New Earth Innovations product.
What if I don’t see the email?
If you don’t see the gift card email within a few minutes, please check your spam or junk folder, as automated emails can occasionally be filtered there.
If it’s still missing, feel free to contact us and we’ll be happy to help.
đź’¬ Chat: https://direct.lc.chat/19400016/
📧 Email: info@unitednetwork.earth
How can I check my gift card balance?
You can check your gift card balance at any time on the gift card page of our online store.
Simply click on the "View gift card balance" link to view your remaining balance.
Shipping & Delivery
Which carriers do you use for shipping?
We ship using trusted carriers, including USPS, UPS, DHL, and FedEx.
Carrier selection is optimized based on destination to support reliable delivery and accurate tracking.
How are shipping fees calculated?
Shipping fees are calculated at checkout based on:
- Destination
- Package weight and dimensions
- Selected shipping service
- Applicable taxes (where applicable)
- International duties and customs fees are included in the shipping cost.
What if my item arrived damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us right away at info@newearthinnovations.earth.
We’ll arrange a replacement, exchange, or refund as appropriate.
How long does shipping take within the United States?
Estimated delivery time for U.S. orders is 1–6 business days.
Delivery times are estimates and not guaranteed.
Do you ship internationally?
Yes. We partner with international shipping specialists to provide clearer pricing, improved customs processing, and more reliable delivery for international customers.
Which countries are currently supported for updated international shipping?
Our enhanced international shipping services are currently available for:
Australia, Canada, Denmark, Ireland, Japan, Netherlands, New Zealand, Poland, Sweden, Switzerland, and the United Kingdom.
Availability may vary by product and destination. Final eligibility is always confirmed at checkout.
Are duties and taxes included for international orders?
Yes. For all international destinations, duties and taxes are included.
- Calculated and collected at checkout
- Displayed as part of your total order cost
- You will not be charged again at delivery
This helps reduce surprise fees, customs delays, and brokerage charges.
Can I place an order if my country is not on your international shipping list?
Yes. In some cases, we can still process your order as a special international order.
These orders are created manually by our team. If available for your destination, you will receive a custom invoice with full pricing details before any payment is collected.
For assistance with special international orders, please contact us:
đź’¬ Live Chat: https://direct.lc.chat/19400016/
📧 Email: info@unitednetwork.earth
Is delivery guaranteed and are special international orders refundable?
No. For countries outside our standard shipping list, delivery cannot be guaranteed, even when duties and taxes are paid.
Customs authorities in your country make the final decision on clearance and delivery.
Due to the additional costs and manual processing involved, special international orders are final and non-refundable once placed.
How long do international deliveries take?
International delivery times vary by destination and shipping method.
All timelines are estimates and may be affected by customs processing.
Why is my international order taking longer than expected?
International shipments may be delayed due to:
- Customs inspections
- Local regulatory requirements
- Weather conditions
- Carrier-related disruptions
Customs clearance timelines are determined by local authorities and are outside our control.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive tracking details by email.
Tracking may update at different intervals depending on the carrier and destination.
Do I need to be present for delivery?
Signature requirements vary by carrier and country.
In many regions, deliveries do not require the recipient to be present.
What happens if my package is returned as undeliverable?
If a package is returned due to:
- Failed delivery attempts
- Incorrect or incomplete address information
Additional shipping or reshipment fees may apply.
Can I change my shipping address after placing an order?
If your order has not yet shipped, contact us as soon as possible.
Once an order ships, the delivery address cannot be changed.
Why was my subscription shipped to an old address?
Subscriptions use the default address on file at the time of renewal.
Be sure to update your address before your next renewal date to avoid delivery issues.
Need Help with Shipping or Returns?
Automated shipping notifications may be sent from an unmonitored inbox.
For support with orders, shipping eligibility, customs questions, or returns, contact us directly:
đź’¬ Chat: https://direct.lc.chat/19400016/
📧 Email: info@unitednetwork.earth
Subscriptions
How do I manage my subscriptions?
Log into your account and select Manage Subscriptions.
From there, you can view upcoming deliveries, edit schedules, add products, pause, skip, or cancel subscriptions.
Why don’t I see my subscriptions on my dashboard?
If your subscriptions are not appearing in your account dashboard, it’s usually because you’re logged in with a different email address than the one you originally used when placing your order or creating your subscription.
Subscriptions are linked to the email address used at checkout, not to a name or payment method. If you log in with a different email, your subscriptions will not display.
How to fix this
-
Log out of your account.
-
Log back in using the exact email address you used when you first purchased or subscribed.
-
Once logged in with the correct email, your active subscriptions should appear automatically.
If you’re unsure which email was used, check your original order confirmation or subscription emails.
If your subscriptions still don’t appear after logging in with the correct email, please contact us at info@newearthinnovations.earth and we’ll be happy to help.
Can I change my subscription frequency?
Yes. You can change how often your subscription ships at any time by selecting Edit Frequency within your subscription details.
What’s the difference between Skip, Pause, and Cancel?
- Skip: Skips a single upcoming order
- Pause: Temporarily stops all future deliveries
- Cancel: Ends the subscription completely
Each option is available within your subscription settings.
Why did my subscription renew earlier than expected?
This typically happens if you selected Order Now or changed your next order date.
“Order Now” immediately processes the upcoming order.
Can I change the delivery date for just one order?
Yes. You can edit the Next Order date and choose whether the change applies only to that order or to all future deliveries.
Why was my subscription shipped to an old address?
Subscriptions ship to the default address saved at the time of renewal.
Be sure to update your address before your next renewal date.
What happens if my subscription payment fails?
If a payment fails, we’ll attempt to process it again.
You’ll be notified and asked to update your payment method to avoid interruptions.
Can I cancel my subscription at any time?
Yes. Subscriptions can be canceled at any time from your account.
Once canceled, no future orders will be generated.
If I cancel, can I re-subscribe later?
Absolutely. You can create a new subscription at any time by adding the product again.
Need Help?
For assistance with subscriptions, please contact us:
đź’¬ Chat: https://direct.lc.chat/19400016/
📧 Email: info@unitednetwork.earth
Returns & Refunds
What is your return policy?
We accept returns on eligible items within 30 days of the purchase date. To qualify, items must be unopened, unused, and returned in their original packaging with all tags, labels, and seals intact.
How long does it take to receive a refund?
Once your return is received and inspected:
- Refunds are processed within 7 business days
- Refunds are issued to the original payment method
- It may take 1–2 billing cycles for the refund to appear on your statement, depending on your bank
Shipping charges are non-refundable.
Will I be notified when my refund is processed?
Yes. You’ll receive an email confirmation once your refund has been completed.
Which items cannot be returned?
Opened or used products, as well as items marked Final Sale, are not eligible for return.
If your item arrives damaged, defective, or incorrect, please contact us right away at info@newearthinnovations.earth so we can arrange a replacement, exchange, or refund as appropriate.
Can I return an opened or used product?
No. For safety, quality, and regulatory reasons, opened or used products cannot be returned.
Are sale items eligible for return?
No. Sale items are final sale and cannot be returned or refunded.
How do I start a return?
To begin a return, please email info@newearthinnovations.earth to request a Return Merchandise Authorization (RMA) number.
Returns sent without an RMA cannot be processed.
Where do I send my return?
Once you receive your RMA number, mail your return to:
New Earth Innovations, LLC
Attn: Returns — RMA # _______
1175 Gershwin Avenue N. Box 28142
Saint Paul, MN 55128
United States
Please place the item securely in its original packaging.
Who pays for return shipping?
Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping method, as we are not responsible for items lost in transit.
How long does it take to receive a refund?
Once your return is received and inspected:
- Refunds are processed within 7 business days
- Refunds are issued to the original payment method
- It may take 1–2 billing cycles for the refund to appear on your statement, depending on your bank
Shipping charges are non-refundable.
Will I be notified when my refund is processed?
Yes. You’ll receive an email confirmation once your refund has been completed.
What if my item arrived damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us right away at info@newearthinnovations.earth.
We’ll arrange a replacement, exchange, or refund as appropriate.
Need Help?
For assistance with orders, billing, account access, or subscriptions:
đź’¬ Chat: https://direct.lc.chat/19400016/
📧 Email: info@unitednetwork.earth
Payment & Billing
Why did my payment fail?
Payment failures can occur due to:
- Expired cards
- Insufficient funds
- Bank or fraud prevention declines
Updating your payment method usually resolves the issue.
Why was my card charged but my order didn’t go through?
This is often a temporary authorization from your bank. If the order didn’t complete, the charge should automatically drop off within a few business days.
What payment methods do you accept?
We accept major credit and debit cards, as well as supported digital wallets such as PayPal and Google Pay, depending on device and availability.
Can I update my payment method after placing an order?
Payment methods cannot be changed once an order has been processed.
However, you can update your payment method for future orders and subscriptions at any time.
How do I update my payment method for a subscription?
Log into your account and go to Profile → Payment Methods.
Add or update a payment method and ensure it’s set as your default for subscriptions.
Are payment details stored securely?
Yes. All payments are processed through secure, PCI-compliant systems.
Full card details are never stored on our servers.
Product Information
What is an essential oil?
Essential oils are aromatic, volatile plant extracts obtained through steam distillation or, in the case of citrus fruits, cold pressing of the rind.
Although called “oils,” they are not fats, but tiny aromatic molecules found in different parts of plants and used for fragrance, skincare, and wellness applications.
Read more about "What is an essential oil" Here
What is a hydrosol?
Hydrosols are the aromatic waters produced during essential oil distillation and are not simply essential oils mixed with water.
They contain water-soluble plant compounds and are much gentler than essential oils, making them well suited for children, the elderly, and those with sensitivities.
Read more about "What is a hydrosol" Here
How do I dilute my pure essential oils?
Pure essential oils are highly concentrated and should be diluted before applying to the skin, as repeated use of undiluted oils may cause irritation or sensitization.
Dilution improves both safety and effectiveness, with only a few oils suitable for limited undiluted use on small, targeted areas.
Read more about "How to dilute essential oils" Here
What’s the difference between New Earth Innovations oils and MLM essential oils?
New Earth Innovations oils are 100% pure, undiluted, and organically sourced, while many MLM (Multi Level Marketing) essential oils are often diluted and heavily marked up.
We also use Miron UV-protective packaging to better preserve oil quality and shelf life, and offer our oils directly to consumers at fair pricing without MLM markups.
Read more about "New Earth vs. MLM essential oils" Here
How to Contact Us
How can I contact New Earth Innovations customer support?
You can contact our support team by email or by leaving a message through the chat widget on our website. Both options connect you directly with our customer support team.
-
📧 Email: info@unitednetwork.earth
-
đź’¬ Chat: https://direct.lc.chat/19400016/
Click the "Leave a message" button in the bottom-right corner of any page to leave us a message
What information should I include when contacting support?
To help us assist you faster, please include:
-
Your order number (if applicable)
-
The email address used for your order or account
-
A clear description of your question or issue
Screenshots or photos can be helpful if you’re reporting a problem.
Who should I contact for returns or refunds?
All return and refund requests must be initiated by emailing info@unitednetwork.earth to request a Return Merchandise Authorization (RMA) number before sending any items back.
What if I haven’t received a response yet?
If you haven’t heard back within the expected timeframe:
-
Please check your spam or junk folder
-
You may follow up by sending another message through the chat widget
Where can I find answers without contacting support?
Many common questions are answered in our Help Center, including articles on:
-
Managing subscriptions
-
Orders and billing
-
Shipping and delivery
-
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