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3. Exceptions &...

3. Exceptions & Non-Returnable Items

Updated on Dec 17, 2025

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The following items cannot be returned:

  • Opened products
  • Used products
  • Items marked as Final Sale

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us right away at info@newearthinnovations.earth.

We will arrange a replacement, exchange, or refund depending on the situation.

2. Refunds